Robotic Process Automation (RPA) is potentially one of the most low-risk and high-value automation approaches available to the enterprise. RPA tools let you program a bot to perform any number of tasks typically performed by humans, freeing those people up to devote their time to more important tasks.
Among the possible benefits of RPA: cost reduction, operations optimization, improved customer experience, fewer errors, easier management and control, and quick implementation and ROI. Those benefits are driving increasing RPA spending: Gartner projects spending on RPA software to hit $1.3 billion this year, and Forrester forecasts a $2.9 billion RPA software market in 2021.
At the same time, a number of challenges can thwart the greater adoption of RPA in the enterprise. Among them, according to an RPA primer from Everest Group: a lack of robust RPA strategy, limited business understanding or investment, challenges finding experienced RPA resources, organizational change management, IT security and compliance concerns, confusion over tools, trouble identifying key requirements and optimal processes for automation, and unexpected time involved in ongoing maintenance and monitoring.