IT can act as a powerful strategic lever in an organization. Yet many CIOs are still struggling to get a seat at the table for strategic conversations.
Transitioning the IT function from a cost center to a value center takes time, a focused vision, and an investment in relationships with your business partners, on top of everything else. In the current environment, where digital interactions increasingly present the main face of customer contact for an organization, it’s more important than ever for IT to serve as a true partner in shaping a vision for the future.
Here are three principles I’ve embraced on the journey to turn IT into a true value center and consistently demonstrate its impact on our organization’s digital transformation efforts.